Scope
These terms govern the passes for Europe Dancehall King & Queen, sold online on this site by [PASS SELLER TO BE CONFIRMED — the holder of the Stripe account receiving the payments]. They apply to purchases made by consumers and are accepted by ticking the box provided for that purpose before payment. Textile orders are governed by the terms of sale.
The passes
The passes on sale, what each one covers and its price are described on the event page. Passes with hotel and payment plans are not sold online: they are handled by email with the organisers.
Each place is nominative: you give the first and last name of every participant when you book, along with your own details — first and last name, email address and telephone number, all required — and those names may be checked at the door. To correct or change a name, write to us before the event, quoting your reference.
Price and payment
Prices are shown in euros, net of tax — VAT is not applicable under article 293 B of the French tax code. Where a group rate exists, it is applied automatically according to the number of places in the same order. The price due is the one shown on the payment page.
Payment is made by card on the secure page of Stripe, our payment provider. Your card details are entered there and never pass through this site. The purchase is final once the payment has been accepted: your ticket is then sent to the email address you gave, with its reference, its QR code and the link to a page of the site summarising your booking.
No right of withdrawal
Under article L221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date. A pass for this event therefore cannot be withdrawn from once paid. This is stated again on the booking form and on the payment page.
If you can no longer come
Write to us as early as you can. The price of a pass is not automatically refundable: an international event is committed to in advance, and a place held for you is a place someone else did not get. What we can do depends on how close to the event you cancel and on whether your place can be taken by someone else.
If the event is cancelled or postponed
If the event is cancelled by the organisers, the price paid is refunded in full, using the original payment method. If it is postponed, your pass remains valid for the new dates; if you cannot attend them, you may ask for a refund.
The published programme may change — a time slot, a teacher replaced by another. Changes are announced on the event page.
On the day
Present the QR code of your ticket at the door, on your phone or printed — or, failing that, your reference and the name given at booking. The organisers may refuse entry to anyone who endangers the safety of others or does not respect the rules of the venue.
Personal data
The data collected for your booking is processed as described in the privacy policy.
Complaints and disputes
Write first to contact@dancehallonlinelab.com. If no agreement is reached within a reasonable time, and in accordance with the provisions of the French Consumer Code on the mediation of consumer disputes, you may refer the matter free of charge to our consumer mediator:
- CM2C — 49 rue de Ponthieu, 75008 Paris, France
- Telephone: +33 1 89 47 00 14
- Refer a dispute: cm2c.net/declarer-un-litige.php
- Email: litiges@cm2c.net
The mediator may only be referred to after a written complaint has been sent to us and left unanswered or answered unsatisfactorily, and within one year of that complaint.
These terms are governed by French law. This does not deprive you of the protection afforded by the mandatory rules of your country of residence.